DrissCosta

The voice agent

The agent picks up, identifies the business from the dialed number, loads the flow published in the Studio and runs the conversation. The flow is JSON data: the agent interprets it, and no business sentence or rule is hard-coded.

The agent picks up, identifies the business from the dialed number, loads the flow published in the Studio and runs the conversation. The flow is JSON data: the agent interprets it, and no business sentence or rule is hard-coded. Triage routes the caller to specialized agents: appointments, takeaway orders, multi-night hotel stays, cancellation or rescheduling, data collection. The main challenge is latency and naturalness: tunable preemptive generation, end-of-turn detection that adapts to each caller's pauses, noise reduction, and a pronunciation lexicon for prices, dates and hours. Sensitive data is protected: a dictated card number or IBAN is detected, the caller is stopped and the value is masked in the log. Each call is streamed live to the Studio log, and the flow schema is kept identical on both sides (pydantic and zod).